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In this episode of the Platinum Business Break Podcast, I discuss the importance of executing the basics flawlessly and making it easy for customers to do business with you. I share a lot of current statistics on customer satisfaction that illustrate that most companies are failing with the customer. I also share some stats on how world class organizations create raving fans!
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Wishing all my family, friends and colleagues a wonderful and prosperous 2023! Here is my New Year's message on Resolution vs Revolution. Enjoy! https://youtu.be/8pwoYX6QMzo ...
In this episode, we ask "Have You Re-Calibrated Your Compass Lately?" I took some time off and re-calibrated my own compass. The hustle, bustle...
In this episode of the Platinum Business Break Podcast, we discuss locking down existing products and services. We share examples of well-known brands that...
